The academic achievements of several members of Futures Homescape’s Tenant Scrutiny Panel were recently recognised at a special event.
Hosted at the housing provider’s head offices in Ripley, the celebratory afternoon was attended by Futures Homescape Executive Director Paul Parkinson and Debbie Lucas, the Head of Training at the Tenant Participatory Advisory Service.
Four tenants - James O’Brien, Val Swinson, Gemma Richardson and John Bullock – as well as Futures team member, Penny Bryan, recently passed the Chartered Institute of Housing Level 3 Award in Tenant Scrutiny following months of independent and group study.
The course was structured to ensure it was relevant to the work they already do.
It has helped them fully understand the important role they have in the government’s co-regulatory approach to regulation and the impact it has on relationships between Futures and tenants.
The Tenant Scrutiny Panel was set up in 2010 to help Futures challenge and influence the way that they delivers services to our customers.
Val Swinson, Chair of the Futures Tenants Scrutiny Panel, said: “This has been a challenging year but well worth it!
“Now that we have enhanced our skills we are more confident and as a result feel more empowered to make a real difference to the services tenants receive.”
Paul Parkinson, Futures Homsecape Executive Director, said: “This is a fantastic achievement for everybody concerned. I know how hard they have worked to complete this qualification and would like to congratulate them on behalf of everybody at Futures Homescape.
“Tenant scrutiny is crucial to the development of our organisation. It ensures that we can continue to understand the expectations of our customers.”