Villagers’ wait for phone fix

NRHN 8-8-13 MC 9'Ann and Les Goddard annoyed at BT after they haven't managed to repair their street's phone line in two weeks.
NRHN 8-8-13 MC 9'Ann and Les Goddard annoyed at BT after they haven't managed to repair their street's phone line in two weeks.

Furious Denby Village residents are calling on BT to get its act together - after more than a fortnight spent without a phone line.

After thunder storms on Saturday, July 27, knocked out the phone lines of around 20 homes on High Bank, residents there are still waiting to be reconnected.

Retired Les Goddard, 68, says not being able to access the internet has proved an inconvenience when it comes to paying bills and using other services- but it is also leaving the predominantly elderly neighbours feeling cut adrift, as they cannot contact relatives. He said: “The neighbour on one side to us is in his late 8os and he relies on being able to talk to his sister in Ripley. For people like that their phone is their lifeline.”

“We just feel that BT has shown no sense of urgency.”

But phone company BT says it is doing everything it can to repair the damaged cables. A spokesperson said: “The repair work is complex and time consuming.

“We apologise to those people who have been affected by loss of service, our engineers are doing all they can and are working as fast as possible to provide service to customers.”

BT has advised Denby Bank residents to contact their internet service providers to seek compensation for the loss of service. But Les said people with are being left out of pocket by having to use their mobile phones for every call - especially those on ‘pay as you go’ tariffs, which cost more to call premium rate numbers.

He said: “One lady who was ringing up for a repeat prescription ran out of credit on her phone and she had to drive into Ripley.”