The current rain and storms have led to four times as many calls to Severn Trent which oversees parts of the East Midlands and Derbyshire.
James Jesic, waste water manager for Severn Trent, said: “Over the last few hours, we’ve had more than four times the amount of calls that we would normally see at this time of year. Most of these calls are to get advice on or to report incidents of flooding, which we are monitoring and keeping a close eye on. But unfortunately this means that people are having to wait longer than we’d like to talk to us. Our advice below may help and following it may mean that customers don’t actually need to call us.
“We were aware that this weather was coming and we’ve worked hard to get ready for it. We’ve got plenty of staff on the phones in our call centre and additional teams available on the ground to deal with flooding issues. We’re also out and about keeping an eye on those areas with a high risk of flooding.”