East Midlands Trains has become the first train company in the UK to offer a 24-hour, seven day a week point of contact for its customers.
The new customer contact team, based at Derby will be able to offer book passenger assistance, answer help-point calls, help to track lost property and deal with any urgent customer queries. They will also be available to respond to social media enquiries 24-hours a day.
Jayne Moyses, Head of Sales & Customer Relations for East Midlands Trains (EMT), said: “This is a clear demonstration of our commitment to providing the best possible service to our customers.”
Contact EMT by tweeting @EMTrains, emailing firstname.lastname@example.org or calling 08457 125 678.