The rain and storms over the last week have led to four times as many calls to Severn Trent, the company has revealed.
James Jesic, waste water manager for Severn Trent, said: “We’ve had more than four times the amount of calls that we would normally see at this time of year.
“Most of these calls are to get advice on or to report incidents of flooding, which we are monitoring and keeping a close eye on.
“But unfortunately this means that people have had to wait longer than we’d like to talk to us.
“We were aware that this weather was coming and we’ve worked hard to get ready for it. We’ve had plenty of staff on the phones in our call centre and additional teams available on the ground to deal with flooding issues.”
Torrential rain has caused flooding issues including at Heanor pub the Derby Arms in High Street, when flash floods engulfed the building.